Terms & Conditions

These Terms and Conditions ("Terms") govern the use of the Azura website (https://www.useazura.uk) and the purchase of any goods from our store. By accessing, browsing, or placing an order on our website, you agree to be bound by these Terms. If you do not accept these Terms in full, you should not use our website.

1. Company Information

This website is operated by Azura, a fashion retail brand based in the United Kingdom. If you have any questions or concerns, please contact us at:

📧 Email: contact@useazura.uk
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time)

2. Eligibility to Use

To place an order with Azura, you must:

  • Be at least 18 years old

  • Have a valid payment method (Klarna, PayPal, or credit/debit card)

  • Provide accurate billing and shipping information

We reserve the right to refuse service, cancel orders, or restrict account access if we suspect fraudulent activity or misuse of our services.

3. Products & Availability

All products listed on our website are subject to availability. We make every effort to keep inventory updated, but in rare cases where a product becomes unavailable after purchase, we will notify you via email and issue a full refund.

We reserve the right to modify, discontinue or update product offerings at any time without prior notice.

4. Pricing & Payment

All prices displayed on the website are in British Pounds Sterling (GBP) and are inclusive of VAT (if applicable). We reserve the right to change prices at any time without notice.

Accepted payment methods:

  • Klarna

  • PayPal

  • Visa / Mastercard / American Express

Payment is securely processed at checkout through trusted third-party gateways. We do not store your full payment details.

5. Order Confirmation

After placing your order, you will receive an email confirmation containing your order number and purchase details. This confirmation does not signify acceptance of your order, but a record of your request.

Your order is considered accepted when it is dispatched. We reserve the right to cancel or refuse any order for any reason prior to dispatch.

6. Shipping & Delivery

Please refer to our Shipping Policy for detailed information on processing times, delivery methods, estimated timelines, and tracking procedures.

Azura is not responsible for delays caused by external factors such as postal disruptions, weather events, or strikes. However, we are committed to assisting you in tracking and resolving delivery issues.

7. Returns & Refunds

Please refer to our Return & Refund Policy for full information on return eligibility, procedures, and timelines. Customers are entitled to return eligible items within 14 calendar days of delivery.

Items must be unused and in original condition. Refunds are processed within 7 business days of receiving the returned item.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, and product designs, is the intellectual property of Azura or its licensors. Any reproduction, redistribution, or use of content without prior written permission is strictly prohibited.

9. Limitation of Liability

To the fullest extent permitted by law:

  • Azura shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

  • Our total liability in relation to any product purchased through our website is strictly limited to the purchase price of that product.

10. Privacy and Data Protection

We are committed to protecting your personal data. Please review our Privacy Policy to understand how we collect, process, and protect your information in accordance with UK GDPR.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will take effect upon being posted to this page. It is your responsibility to check this page periodically for updates.

12. Governing Law

These Terms and your use of our website are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

13. Contact

For questions related to these Terms or our policies, please contact:

Email: contact@useazura.uk