Shipping Policy

Shipping Policy

At Azura, we are committed to providing a seamless and transparent delivery experience for all our customers. This Shipping Policy outlines how and when we process, ship, and deliver orders placed through our online store.

1. Order Processing Time

All orders are processed and dispatched within 2 business days (Monday to Friday, excluding UK public holidays) from the date of order confirmation. Once your order is confirmed, you will receive a confirmation email with your order number and summary.

In the event of any unexpected delay in processing (e.g., stock discrepancy, high volume of orders), you will be notified promptly via email.

2. Shipping Carrier and Method

We ship all domestic orders using Royal Mail, the UK’s national postal service, known for reliable and nationwide delivery coverage.

Currently, we offer the following shipping service:

  • Royal Mail Standard Tracked Delivery

    • Fully tracked service.

    • Estimated delivery time: up to 10 business days from dispatch.

    • Signature may be required upon delivery.

3. Shipping Locations

We currently deliver to all regions of the United Kingdom, including:

  • England

  • Scotland

  • Wales

  • Northern Ireland

  • Isle of Man, Channel Islands, and Highlands (subject to Royal Mail coverage)

Please note: We do not currently offer international shipping. Any updates to this policy will be reflected here.

4. Shipping Costs

We offer free standard tracked shipping on all orders placed within the UK. No hidden fees or additional shipping charges will be added at checkout unless explicitly stated during promotional campaigns or special delivery upgrades.

5. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing a Royal Mail tracking number and a direct link to track your shipment in real-time.

If you do not receive your tracking details within 3 business days of placing your order, please contact our customer service at contact@useazura.uk.

6. Delivery Timeframe

Delivery time is estimated at up to 10 business days after dispatch.
Please note that delivery times may vary based on:

  • Destination location

  • Weather disruptions

  • Peak holiday periods

  • Postal service delays

Azura is not responsible for delays caused by Royal Mail or any circumstances beyond our control. However, we are committed to supporting our customers throughout the delivery process.

7. Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address, failed delivery attempts, or if the customer fails to collect the parcel from the local depot within the Royal Mail holding period, the following options will be offered:

  • Reshipment (additional shipping charges may apply)

  • Full refund minus shipping costs (if applicable)

8. Damaged or Lost Parcels

If your parcel arrives damaged or does not arrive within 15 business days after dispatch, please contact us immediately at contact@useazura.uk.
We will open an investigation with Royal Mail and take appropriate steps to either resend or refund your order, depending on the outcome.

9. Questions and Contact

If you have any questions about this Shipping Policy or need assistance tracking your order, please contact us at:

Email: contact@useazura.uk
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time)